Returns

Welcome to our Returns Portal

We understand that sometimes your new shoes might not be the right fit or maybe they just arent quite what you expected.
What ever the reason we're here to make the return process quick and easy



PLEASE CLICK BELOW TO START

UK Returns

Everywhere else


Return Window
You have 28 days from the day you receive your items to return them to us.

Condition
We kindly ask that the items are unused, in their original condition, and with all tags attached.
This applies to both shoes and accessories. Please note, for hygienic reasons, we’re unable to accept returns of earrings.

Partial Returns
You are welcome to return all or part of your order—whatever suits your needs.

Packaging
To protect your shoes and their packaging, please ensure you don’t use the original shoe box as the outer packaging for shipping. If the shoe box is damaged due to being used for shipping, we may be unable to accept the return or a restocking fee may apply.

If you have any questions or need help with your return, our friendly customer service team is always ready to assist.



WHY ARE YOUR RETURNS NOT FREE??
We’re committed to offering high-quality products at fair prices.
However, return processing is a service that comes with its own costs, to keep our prices accessible, we’re unable to cover return shipping costs.

PLEASE NOTE:
To protect your shoes and their packaging, please ensure you don’t use the original shoe box as the outer packaging for shipping.
You will be liable to replace the box which will be
£5.00

COST OF RETURNS
Please look below for the cost of sending us a return from our country

UNITED KINGDOM

COUNTRY PRICE

United Kingdom

£2.99

UNITED STATES

United States

1-2 pairs

$18

United States

+3 pairs

$20

EUROPE

COUNTRY PAIRS PRICE

Germany, France, Spain

      1-2 Pairs

€12

Germany, France, Spain

      3+ Pairs

€14

Netherlands, Italy

    1-2 Pairs

  €14

Netherlands, Italy

+3 Pairs

€17

Belgium, Luxembourg

  1-2
Pairs

  €26

Belgium, Luxembourg

+3
Pairs

€34

Denmark, Sweden, Austria,
Portugal, Vatican City, San Marino,
Malta, Finland


1-2
Pairs

€32

Denmark, Sweden, Austria,
Portugal, Vatican City, San Marino,
Malta, Finland

+3
Pairs

€43

Switzerland, Albania

1-2
Pairs

€29

Switzerland, Albania

+3
Pairs

€38

€38

GREECE, CZECH REPUBLIC, HUNGARY, BULGARIA, ANDORRA, CROATIA, POLAND, LATVIA, ROMANIA, SLOVAKIA, SLOVENIA,CYPRUS, ICELAND, SERBIA, NORWAY,

1-2
Pairs

€32

€32

GREECE, CZECH REPUBLIC, HUNGARY, BULGARIA, ANDORRA, CROATIA, POLAND, LATVIA, ROMANIA, SLOVAKIA, SLOVENIA,CYPRUS, ICELAND, SERBIA, NORWAY,  

+3 Pairs

€42

CANADA

COUNTRY PAIRS PRICE

Canada

1-2 Pairs

$36 CAD

Canada

+3 pairs

$50 CAD

 AUSTRALIA

COUNTRY PAIRS PRICE

Australia  

1-2 pairs

$32 AUD

Australia

3+ pairs

$35 AUD

REST OF THE WORLD

COUNTRY PAIRS PRICE

Turkey, Israel

1-2 Pairs

£32

Turkey, Israel

+3 Pairs

£42

New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Cote D Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, Mexico

N/A

Countries Excluded from Returns Portal

Return Window
You have 28 days from the day you receive your items to return them to us.

Condition
We kindly ask that the items are unused, in their original condition, and with all tags attached.
This applies to both shoes and accessories. Please note, for hygienic reasons, we’re unable to accept returns of earrings.

Partial Returns
You are welcome to return all or part of your order—whatever suits your needs.

Packaging
To protect your shoes and their packaging, please ensure you don’t use the original shoe box as the outer packaging for shipping. If the shoe box is damaged due to being used for shipping, we may be unable to accept the return or a restocking fee may apply.

If you have any questions or need help with your return, our friendly customer service team is always ready to assist.


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