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WELCOME TO OUR DELIVERY PAGE
USA EARTHLINGS: DUE TO CHANGES IN USA LAW, ALL USA SHIPMENTS MAY BE SUBJECT TO DUTIES UPON ARRIVAL TO THE USA.
WHERE IS MY ORDER?
Once you place your order, a shipping label is created for your parcel. Your order is then carefully picked and packed by one of our team members. You’ll receive a confirmation email with your order details, along with a tracking number so you can follow your parcel every step of the way. We hope you enjoy the journey as much as we enjoy preparing your order for you!
WHY IS MY ORDER LATE?
Most of our deliveries are shipped Mon-Fri 9am and 6pm from the UK, next day orders need to be placed before 1pm on the same day. On occasion deliveries can be delayed due to events out of our control, when this happens we will look to work with our couriers to get your parcel moving. If you have concerns regarding your tracking or the status of your order please contact us on HELP@KOIFOOTWEAR.COM
MISSING OR INCOMPLETE ORDER
We are sorry an item is missing from your order, from time to time we do encounter inventory errors which means the product has not been availible when they team have come to pick your item. Please contact us regarding this so we can resolve this for you HELP@FOOTWEAR.COM
*PLEASE NOTE- All delivery times are an estimate with the courier. Depending upon certain factors with our processes, this may slow or speed up.
MY TRACKING SHOWS AS DELIVERED BUT I DON'T HAVE IT?
Unfortunatly as soon as you place your order our teams are on it- we know you dont like delays and need it fast!! This means we are unable to make any changes.
CAN I UPGRADE MY DELIVERY?
ONCE YOUR ORDER HAS BEEN SUBMITTED, WE ARE UNABLE TO MAKE ANY CHANGES TO YOUR DELIVERY METHOD, INCLUDING UPGRADES OR MODIFICATIONS. PLEASE ENSURE ALL DETAILS ARE CORRECT BEFORE COMPLETING YOUR PURCHASE. IF YOU HAVE ANY CONCERNS, FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.
I HAVE ADDED THE WRONG ADDESS!
If you have entered the incorrect delivery address and need to update this, you will need to contact us as soon as possible to let us know. Please note that if you have received a dispatch confirmation, your order may have already been dispatched? If your order has been dispatched to the wrong address and it is lost, a new order will need to be placed at your expense.
FAQ
United Kingdom
| Delivery Options | Estimated Delivery Time | Delivery Price UK |
| UK Next Day- Cut off 2pm | 1-2 Working Days | £5.99 |
| UK Standard | 3-5 Working Days | £3.99 |
Ireland
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Ireland Standard Delivery | Tracked Delivery (3 - 7 working days) | From €8.99 |
United States- Mainland*
| Delivery Options : We use FedEx, a trusted and secure delivery service, to ensure your orders arrive on time and in perfect condition | Estimated Delivery Time | Delivery Price |
| Fedex Tracked Economy | Tracked Delivery (3 -9 working days) | From $13.99 |
| Fedex International Priority
| Tracked Delivery (1 - 3 working days) Cut off 1pm | From $24.99 |
Canada
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Canada Standard Delivery | Tracked Delivery (4-10 working days) | From £19.99 |
| Canada Express Delivery | Tracked Delivery (2-6 working days) Cut off 1pm | From £35.99 |
Europe
| Delivery Options | Estimated Delivery Time | Delivery |
| ZONE 1 (Germany) | Tracked Delivery (3 - 6 working days) Express Options Available (1-3 working days) | From €7.99 |
| ZONE 2 (Austria, Belgium, France, Netherlands, Poland, Spain) | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €9.99 |
| ZONE 3 (Italy, Sweden, Denmark, Greece, Luxembourg, Portugal, Bulgaria, CROATIA, Czech Republic, | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €14.99 |
| ZONE 4 (Hungary, SWITZERLAND, ROMANIA, SLOVENIA, SLOVAKIA) | Tracked Delivery (5-9 working days) Express Options Available (2-4 working days) | From €16.99 |
| ZONE 5 (Estonia, Latvia, LITHUANIA) | Tracked Delivery (3-8 working days) | From €22.99 |
| ZONE 6 (Albania*, Cyprus, Serbia*) | Tracked Delivery (3-10 working days) | From €32.99 |
| ZONE 7 | Tracked Delivery (4-10 working days) | From €27.99 |
Australia* & New Zealand*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Express Delivery | 2-7 working days - Cut off 1pm | From £39.99 |
| Tracked Delivery | 6-12 working days | From £19.99 |
America*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| (Brazil, Chile, Costa Rica, Ecuador, Paraguay, Peru, Venezuela) | Tracked Delivery (7-14 working days) | From £29.99 |
| (Mexico) | Tracked Delivery (7-14 working days) | From £27.99 |
UAE*
| Delivery Options | Estimated Delivery Time | Delivery Price |
|
United Arab Emirates*
| Tracked Delivery (3-10 working days) | From £14.99 |
Rest of the World*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| ROW 1 (Hong Kong, Singapore, American Samoa, Micronesia, Guam, Marshall Islands, Puerto Rico, US Virgin Islands )
| Tracked Delivery (5-9 working days) | From £19.99 |
| ROW 2 (Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Egypt, Georgia, Indonesia, Israel, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam) | Tracked Delivery (3 - 10 working days) | From £23.99 |
| ROW 3 (Kazakhstan, Nigeria, South Africa, Côte d'Ivoire, Kenya) | Tracked Delivery (3-10 working days) | From £32.99 |
Countries marked with the * symbol will be responsible for covering their own duties, taxes, and any associated charges. The company will not be held liable for these costs under any circumstances.
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