Help ✦ Contact
Tell us what's wrong.We'll sort it.
Real humans. No bots, no scripts, no being passed around. Here's how to reach us.
Checking our opening hours...✦Real humans
no scripts, ever
✦Mon–Fri
9am–5pm (UK time)
✦First in line
out of hours? front of queue
We aim to reply to all emails and WhatsApp messages within 7 working days.
Asking about an order? Have your order number handy. It's on your confirmation email, and it lets us pull everything up in seconds.
In a hurry? Skip the queue
Most questions already have an answer waiting:
✦ No question too small.
When we're around
Monday–Friday, 9am–5pm (UK time). Outside those hours, message anyway. It doesn't vanish, it waits at the front of the queue for the next person in.