HELP CENTRE

  You can use the returns portal

      Returns – KOI footwear

    We accept returns within 28 days after the items are received.

Once your parcel has been received to our distrubution centre it will need to be processed by our team please allow up to 7 days.

Once it arrives back at our warehouse, we’ll issue a refund. Refunds generally take up to 21 days—14 days for the return and processing, plus up to 7 days for bank processing.

If you paid using a credit or debit card, the refund will be processed back to the same card. Similarly, if you used PayPal or another online payment service, the refund will be credited to your respective account.

This is because refunds must typically be issued to the original payment method used at the time of purchase, ensuring compliance with financial regulations and safeguarding against fraud. This process also helps maintain a clear and secure record of the transaction.

  Faulty/defective items are protected under our 6 month warranty and are eligible for replacements within 6 months       from order delivery date.

  We will not accept returns requests outside of this timeframe.
Please note this does not cover regular wear and tear.



to return faulty products or
  you can contact our customer service team for advice.
HELP@KOIFOOTWEAR.COM

Yes, you can return part of your order.

  Yes, you can return your item from most countries -

Unfortunately, we are unable to cover the cost of returns for some international locations.

While we still accept these returns, the customer will need to arrange and cover the cost of the return. The return prices will vary depending on the size and weight of your parcel and the country from which your order was placed.

The countries we are not able to cover international returns are: New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Côte d'Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, and Mexico.

Please send your return to the following address:

UNION WORKS

BACUP ROAD

RAWTENSTALL

ROSSENDALE

BB4 7LN

UK

New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Cote D Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, Mexico

Are unable to use th returns portal, please contact customer services if you require more help.

HELP@KOITFOOTWEAR.COM

  Orders placed from Novemeber 1st up to 24th December can be returned up untill 10th January.

  Once an order is placed, our team begins processing it right away, which means we're unable to make changes to it. If

  needed, you can place a new order or return any unwanted items once they arrive.

If the carrier couldn’t deliver your parcel (perhaps because no one was available or due to access issues), it will typically be returned to us. Once it arrives back at our warehouse, we’ll issue a refund.

Refunds generally take up to 21 days—
14 days for the return and processing,
plus up to 7 days for bank processing.

Faulty/defective items are protected under our 6 month warranty and are eligible for replacements within 6 months       from order delivery date.

  We will not accept returns requests outside of this timeframe.
Please note this does not cover regular wear and tear.



to return faulty products or
  you can contact our customer service team for advice.
HELP@KOIFOOTWEAR.COM